Refund and Returns Policy
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- Refund and Returns Policy
At Adams Digital, we want you to be fully satisfied with your purchase of our bathroom faucet products. If for any reason you are not completely happy, weβre here to make the return and refund process as simple as possible.
Returns
- You may return items within 30 days of delivery for a full refund or exchange.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (such as order number or receipt) is required for all returns.
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse, neglect, or improper installation.
- Items not purchased directly from our website.
- Clearance or final sale items.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5β10 business days.
- Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
Exchanges
- If you received a defective or damaged product, we will gladly exchange it for the same item at no extra cost.
- Please contact our support team before sending the item back for exchange instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
How to Start a Return
To initiate a return or refund request, please contact our support team:
Adams Digital
π Address: 240 NW Fourth St, Cross Plains, TX 76443, USA
π§ Email: support@adamsdigital.shop
π Telephone: +1 346 388 8945
Our team will guide you through the steps and provide you with return instructions.